Returns, Refunds & Exchanges.

We want you to enjoy your merchandise as soon as you receive your order - please choose your items carefully.

Exchangeable / refundable items should meet the following conditions:

Goods must be returned within 30 days of delivery date.

Items must be unworn, unwashed, with no stain, with the original tag & packaging and still in re-sellable condition.

Proof of purchase is available (order numbers for online purchases and receipts / screenshots of transaction under TPF for purchases in store or at events.

Stock item (not personalised or customised). Customised and personalised items are made to your specification and are not eligible for return or refund unless they arrive damaged or defective. For full details on customised and personalised products and the conditions of refund, please continue reading this policy.

All products returned will be inspected to ensure the product meets the above criteria, and we will notify you of the approval or rejection of your refund application.

We will cover your delivery fee if the product arrives damaged / faulty, or does not match what you have ordered. Otherwise, the postage charge is non-refundable.

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.

Please allow up to 14 working days from the date of refund confirmation for the credit to come through. Refunds by bank transfer may take longer than other payment methods.

Email the team at support@victoryshop.com.au with your order number and a short note about why you'd like to return the item.

Pack the item securely in its original packaging. Ensure you keep the postage receipt until you've received confirmation that we've processed the refund.

Please note that our refund policy specifically excludes:

Items that are used and/or the delivery date is over 30 days.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless they're faulty / damaged upon arrival.

Customised or personalised items (e.g. with custom names or numbers) are made-to-order. We can't accept returns or exchanges on personalised gear unless the item arrives damaged, defective. If something's wrong with your custom order, send a photo to the team within 7 days of delivery and we'll fix it, repair, replace, or refund.

Gift cards, and final-sale clearance items cannot be returned unless faulty.

Underwear, socks, and other intimate apparel can only be returned in their unopened original packaging.

Nature of Customised Orders

Products purchased through our customisation tools (including but not limited to colour selection, uploaded artwork, and personalised names or numbers) are manufactured specifically to your order specifications ("Customised Products"). By submitting a Customised Product order, you confirm that you have reviewed all customisation details, including colours, sizing, uploaded artwork, and any names or numbers, and that these are correct prior to submission.

No Edits After Submission

Once a Customised Product order has been submitted, no changes, edits, or amendments can be made, including but not limited to changes to colour, size, artwork, or personalised text.

Non-Refundable and Non-Returnable

Customised Products are non-refundable and non-returnable, except as required under the Australian Consumer Law (ACL), including where a product is faulty, not fit for purpose, or not as described. Change of mind does not apply to Customised Products.

TPF's Right of Final Decision

TPF reserves the right to accept, decline, modify, suspend, or cancel any order at its sole discretion. Without limiting the foregoing, TPF may determine:

the suitability of any artwork, designs, or content submitted for production;

whether an order proceeds to production, requires amendment, or is rejected;

any issues concerning design placement, colour reproduction, production quality, technical limitations, or manufacturing feasibility; and

whether submitted content complies with applicable laws and TPF's policies, guidelines, and standards.

All custom orders are subject to TPF's review and approval. Where TPF reasonably determines that any submitted artwork, text, design, or other content breaches this clause or is otherwise unsuitable for production, TPF may, at its sole discretion, reject, suspend, cancel, amend, or proceed with the order without applying the relevant content.

The customer acknowledges and agrees that TPF shall not be liable for any loss, damage, claim, cost, or expense arising out of or in connection with any action taken by TPF under this clause.

Prohibited Content

By submitting artwork, logos, names, or text for customisation, you warrant that the content:

Is not unlawful, harmful, threatening, defamatory, obscene, vulgar, hateful, or racially, ethnically, or otherwise objectionable;

Does not infringe any patent, trademark, copyright, trade secret, or other proprietary or intellectual property rights of any third party (including unlicensed sports team names, logos, or phrases); and

Does not otherwise violate any person's rights or applicable law.

All custom orders are subject to review. If submitted content is found to breach this clause, TPF reserves the right to reject the order, or to produce and ship the order unmarked (without the offending artwork or text applied), at its sole discretion and without liability to TPF.

Order Rejection After Payment

If TPF rejects, cancels, or is unable to fulfil a Customised Product order after payment has been received (whether due to a breach, production feasibility, or otherwise), TPF will, at its discretion, offer the customer one of the following:

A full refund of amounts paid for the rejected order; or

A store credit; or

The option to resubmit compliant artwork or details for production.

TPF will notify the customer of the outcome and available options within a reasonable timeframe.